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| Frequently asked questions about online banking What is online banking? Online banking allows our customers a secure and convenient access to their accounts using the Internet. Some of the functions are: Access and print information on all your accounts. Review and print transactions and statements. Confirm deposits, withdrawals, and checks cleared. Transfer funds between accounts and make loan payments. What if I forgot my online banking password? Your online banking password can easily be reset by calling Jenn Spartz, head of electronic banking, at (218)566-2355. After properly identifying yourself, you will have your password reset, and your access restored. I haven't accessed my account in a while, but I know I have the right password. Why can't I log in? Your online banking password expires after 60 days of inactivity. To renew your password follow the same steps as if you have forgotten your password. Call Jenn at (218)566-2355, properly identify yourself, your password will be set, and your access restored. How Secure is online banking? Online banking is very secure. To ensure you that you are entering a secure area, here are some of the safeguards taken: Password - you can only review personal information about your account after you give your secret password that only you will know. Privacy policies - Our privacy policies are stringent and enforced. We insist that our employees and vendors adhere to them, and we post them on our web site for your review. Encryption software - "cryptographic software" makes it possible to scramble a message between two parties (you and your bank), in a way that allows the message to be decoded only by the two parties. Are there any extra safety measures that I should take when using online banking? Yes, there are a couple of things you can do. Always use the exit button when you have completed a session. This ensures that anyone else using your computer will not be able to gain access to your account information. For added security, empty your computer's cache after each online banking session. This stores copies of the pages you have viewed, and should be emptied. To learn how to do this, see either your browser's or online banking's online help. One of the most important things you can do, is to not give your password out to anybody! This is the key to your account, and it shouldn't be shared with anyone. Can I access my account information at any time? Yes, with online banking, you can access your account 24 hours a day, 7 days a week. How much does online banking cost? If you already have the Internet connection, online banking at woodland bank is totally free. The bill pay service, which is optional, has a free 3 month trial period, and costs of $8 per month after that. How frequently is my account information updated? Your account information is updated every business day by 5 p.m. |
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